We are committed to ensuring the satisfaction of our customers. If you are not entirely satisfied with your purchase, we're here to help.
Please review our refund policy below:

Refund Eligibility

Refunds are applicable within 7 days from the date of purchase. To be eligible for a refund, the product or service must be unused and in the same condition as received. If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

How to Request a Refund

To initiate a refund, please contact our customer support team from our platform using WhatsApp or contact form with your order number and a detailed explanation of the reason for the refund request. Our team will review your request and respond within 7 business days.

Refund Process

Once your refund request is approved, a credit will automatically be applied to your original method of payment within 2 days.

Late or Missing Refunds

If you haven't received a refund within the specified timeframe, please first check your bank account. Contact your credit card company, as it may take some time before your refund is officially posted. If you have done all of this and you still haven't received your refund, please contact us.

Special Circumstances

We understand that there may be exceptional circumstances where a refund is required beyond our standard policy. Please contact us directly to discuss any unique situation.

Refund Policy Changes

Catchon TV reserves the right to modify or update this refund policy at any time. Any changes will become effective immediately upon being posted on the website.